Privacy Policy
Last updated: 16 September 2026
Scale Inbox LLC (“Scale Inbox”, “we”, “us”) provides cold email infrastructure — Google Workspace and Microsoft Office 365 inboxes, domains and DNS configuration. This policy explains what information we collect, why we collect it, and the choices you have.
1. Information we collect
- Account and billing information — name, business name, email address, phone number and payment details processed by our payment provider.
- Order information — domains you provide or ask us to purchase, inbox counts, sending tool preferences and delivery instructions.
- Support communications — messages you send through our contact form, email or chat.
- Technical data — IP address, browser type and pages viewed, collected through standard server logs and analytics.
2. How we use your information
- To provision, configure and deliver the inboxes and domains you order.
- To process payments, issue invoices and prevent fraudulent orders.
- To provide support, respond to enquiries and share service updates.
- To improve our services, pricing and documentation.
3. Mailbox content
We do not read, store or process the content of the emails you send or receive through inboxes we provision. Once credentials are handed over, the inbox and its data are under your control and governed by the terms of the underlying provider (Google or Microsoft).
4. Sharing your information
We share information only with the parties required to deliver the service: domain registrars, Google Workspace and Microsoft 365 as the underlying inbox providers, payment processors, and hosting or analytics vendors. We do not sell personal information.
5. Data retention
We retain account, order and billing records for as long as your account is active and for the period required by applicable tax and accounting law. Support conversations are retained for up to 24 months.
6. Your rights
You may request access to, correction of, or deletion of the personal information we hold about you, and you may object to certain processing. Email support@scaleinbox.com and we will respond within 30 days.
7. Security
Credentials are transmitted over encrypted channels and are stored only for as long as needed to complete delivery and support. Access is limited to personnel who require it to perform their role.
8. Cookies
We use essential cookies to operate the site and optional analytics cookies to understand how it is used. You can block cookies in your browser settings; essential functionality will continue to work.
9. Contact
Scale Inbox LLC
30 N Gould St, Ste R
Sheridan, WY 82801, USA
U.S. support: +1 (505) 523-2429
support@scaleinbox.com