Terms of Service

Last updated: 16 September 2026

These terms govern your purchase and use of services provided by Scale Inbox LLC, a Wyoming limited liability company located at 30 N Gould St, Ste R, Sheridan, WY 82801, USA. By placing an order you agree to these terms.

1. Services

We provision Google Workspace and Microsoft Office 365 inboxes, source and configure domains, set up SPF, DKIM, DMARC and MX records, and — where purchased — run a structured warmup cycle before handover. Inboxes are delivered with credentials and a DNS confirmation report.

2. Delivery

Standard delivery is 24–72 hours from confirmed payment and receipt of all required order details. Delays caused by registrar verification, provider review or incomplete information from you do not count toward this window.

3. Acceptable use

You are solely responsible for the content of the emails you send and for complying with all applicable law, including the CAN-SPAM Act, GDPR, CASL and the terms of Google and Microsoft. You may not use our inboxes to send unlawful, deceptive, fraudulent, or malicious content, to distribute malware, or to impersonate any person or organisation.

• Every campaign must include an accurate sender identity and a working opt-out mechanism.
• Suppression of unsubscribe requests must be honoured promptly.
• Accounts used for phishing, scams or malware are terminated immediately without refund.

4. Sending limits and reputation

We publish recommended daily sending volumes per inbox. Exceeding those volumes, or sending content that generates high complaint or bounce rates, can result in suspension by the underlying provider. Scale Inbox is not responsible for reputation damage caused by your campaign content, list quality or sending practices.

5. Payment

All orders are prepaid. Prices are quoted in USD and exclude taxes that may apply in your jurisdiction. Inbox pricing is per inbox; Cold Machine Setup packages are one-time service fees covering the build described at the time of purchase.

6. Account ownership

Once credentials are delivered, you control the inboxes and any data within them. You are responsible for securing passwords, enabling recovery options and keeping billing with the underlying provider current where applicable.

7. Limitation of liability

To the fullest extent permitted by law, our total liability arising out of or relating to the services is limited to the amount you paid to Scale Inbox LLC in the three months preceding the claim. We are not liable for indirect, incidental or consequential damages, including lost profits or lost business opportunities.

8. Suspension and termination

We may suspend or terminate services for breach of these terms, non-payment, or where continued service would violate the policies of Google, Microsoft or a registrar.

9. Governing law

These terms are governed by the laws of the State of Wyoming, USA, without regard to conflict of law principles.

10. Contact

Scale Inbox LLC
30 N Gould St, Ste R
Sheridan, WY 82801, USA
U.S. support: +1 (505) 523-2429
support@scaleinbox.com